Sorry, It's Discontinued: Celebrating Retail Associates, Retail History, and Community
Welcome to Sorry, It's Discontinued — a podcast about the human side of retail.
Hosted by Hilary Nichols, a former luxury beauty manager with more than 25 years of experience in retail, beauty, and fragrance, this show explores the journeys, experiences, and stories that shape retail associates and the communities they serve.
Through conversations with retail associates, beauty advisors, fragrance specialists, makeup artists, freelancers, entrepreneurs, and retail professionals, we highlight the paths that led them to their passions, the challenges they've faced, and the lessons they've learned along the way.
In solo episodes, Hilary shares honest reflections on the reality of retail from the perspective of retail associates — the good, the bad, the funny, the frustrating, and the unforgettable — while celebrating the brands, products, stores, and history of retail that made the industry special.
Whether you're a current retail associate, a former retail associate, or simply someone who loves retail, retail history, retail nostalgia, beauty, fragrance, and customer service, this podcast is a place to connect through shared experiences and stories.
💄 Have a seat, hit follow, and join me as we explore the heart, humor, and humanity of retail.
🎙️ New episodes every Thursday.
Sorry, It's Discontinued: Celebrating Retail Associates, Retail History, and Community
My Krigler Boutique Experience
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There are moments that remind us why shopping in person still matters—and this is one of them.
In this episode of Sorry, It’s Discontinued, Hilary shares her experience at the Krigler boutique inside the Four Seasons Hotel in Houston, where luxury felt less about price and more about storytelling, craftsmanship, and human connection.
Founded in 1904, Krigler is a historic niche fragrance house known for iconic scents worn by figures like Grace Kelly, Audrey Hepburn, and John F. Kennedy—each fragrance carrying a story of its own.
Hilary also shares her favorite scent, Lovely Patchouli 55, and reflects on what makes a truly meaningful in-store experience.
✨ Hit follow and have a seat.
💋Have a discontinued favorite or retail story? Share it with Hilary here!
If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.
You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.
This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.
Thank you for being here 💄
the website: www.sorryitsdiscontinued.com
Connect with me:
Instagram & TikTok: @sorryitsdiscontinued
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Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"
New episodes every Thursday
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