Sorry, It's Discontinued: Celebrating Retail Associates, Retail History, and Community
Welcome to Sorry, It's Discontinued — a podcast about the human side of retail.
Hosted by Hilary Nichols, a former luxury beauty manager with more than 25 years of experience in retail, beauty, and fragrance, this show explores the journeys, experiences, and stories that shape retail associates and the communities they serve.
Through conversations with retail associates, beauty advisors, fragrance specialists, makeup artists, freelancers, entrepreneurs, and retail professionals, we highlight the paths that led them to their passions, the challenges they've faced, and the lessons they've learned along the way.
In solo episodes, Hilary shares honest reflections on the reality of retail from the perspective of retail associates — the good, the bad, the funny, the frustrating, and the unforgettable — while celebrating the brands, products, stores, and history of retail that made the industry special.
Whether you're a current retail associate, a former retail associate, or simply someone who loves retail, retail history, retail nostalgia, beauty, fragrance, and customer service, this podcast is a place to connect through shared experiences and stories.
💄 Have a seat, hit follow, and join me as we explore the heart, humor, and humanity of retail.
🎙️ New episodes every Thursday.
Sorry, It's Discontinued: Celebrating Retail Associates, Retail History, and Community
Retail Leadership Cringe: "What do you do for us?"
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Two leaders walked into the store on the same day.
One introduced herself, learned names, and thanked associates.
The other walked straight past them.
It made me wonder — is kindness expected from women in leadership, but optional for men? Does it depend on the leader and not gender?
In this episode of Sorry, It’s Discontinued, we talk about the invisible emotional labor of retail, the pressure of corporate visits, and the subtle double standards that shape workplace culture.
Because at the end of the day, leadership isn’t about titles.
It’s about integrity, presence, and the way you make people feel.
If you’ve ever felt invisible at work, you know exactly what this feels like.
Is kindness in leadership optional… or should it be expected?
💋Have a discontinued favorite or retail story? Share it with Hilary here!
If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.
You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.
This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.
Thank you for being here 💄
the website: www.sorryitsdiscontinued.com
Connect with me:
Instagram & TikTok: @sorryitsdiscontinued
Listen wherever you get your podcasts 🎧
Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"
New episodes every Thursday
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