Sorry, It's Discontinued
Sorry, It’s Discontinued is a podcast that highlights the reality of retail and takes you behind the counter of the luxury beauty, fragrance, and fashion retail world. Hosted by Hilary, a former business manager with over 25 years in brands like Chanel, Tom Ford, Clarins, and Prescriptives, this show is full of retail stories and insider perspectives from Hilary and fellow Retail Warriors who know first hand what retail is like.
The first 10 episodes introduced listeners to some of the incredible people working in the industry. Now, the podcast shifts deeper — into the real experiences of what it’s like working in retail and navigating this industry now a days.
From the heartbreak of a favorite lipstick being discontinued, to corporate store visits and the unfiltered truth about working in retail, Hilary delivers stories that are honest, funny, and relatable. She dives into the daily realities of beauty advisors, style advisors, makeup artists, freelance artists, and commission-based associates, sharing the glamour, the grit, and everything in between.
This is for my retail family — and for all of us who are customers and want to know what really happens behind the counter. Have a seat and join us, with new episodes every Thursday.
Sorry, It's Discontinued
The Vanishing Support System: Why Customer Service Isn’t the Same Anymore
In this follow-up to my first customer service episode, I’m taking a deeper look at how service has evolved — from the golden age of department stores and handwritten thank-you notes to today’s fast-paced, digital-first world.
We’ll revisit the days when service meant connection, kindness, and care, and explore how the meaning of “helping people” has changed in a culture that wants everything now.
From tea rooms and beauty counters that felt magical to the burnout of modern retail, this episode dives into what we’ve lost, what we’ve learned, and why empathy might just be the comeback trend we all need.
If you’ve ever worked with tired feet, smiled through exhaustion, or just needed to hear someone get it — this one’s for you.
💋Have a discontinued favorite or retail story? Share it with Hilary here!
If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.
You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.
This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.
Thank you for being here 💄
the website: www.sorryitsdiscontinued.com
Connect with me:
Instagram & TikTok: @sorryitsdiscontinued
Listen wherever you get your podcasts 🎧
Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"
New episodes every Thursday
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