)%20(Podcast%20Cover).png)
Sorry, It's Discontinued
Sorry, It’s Discontinued takes you behind the counter of the luxury beauty, fragrance, and fashion retail world. Hosted by Hilary, a former business manager with over 25 years in brands like Chanel, Tom Ford, Clarins, and Prescriptives, this binge-worthy series is full of retail stories, discontinued makeup nostalgia, and insider perspectives from high-end department stores.
The first 10 episodes introduced listeners to some of the incredible people working in the industry. Now, the podcast shifts deeper — into the real experiences of what it’s like behind the counter as a beauty professional, and sometimes in front of it as a customer navigating the world of luxury sales.
From the heartbreak of a favorite lipstick being discontinued, to corporate store visits, gift-with-purchase strategies, and the unfiltered truth about working in retail, Hilary delivers stories that are honest, funny, and relatable. She dives into the daily realities of beauty advisors, style advisors, makeup artists, freelance artists, and commission-based associates, sharing the glamour, the grit, and everything in between.
This is for my retail family — and for all of us who are customers and want to know what really happens behind the counter. Have a seat and join us, with new episodes every Thursday and even more juicy stories on the way.
Sorry, It's Discontinued
The Discontinued Lipstick: Discontinued and Devastated
What happens when your favorite lipstick shade suddenly vanishes? In this episode of Sorry, It’s Discontinued: Behind the Counter, Hilary takes you inside the heartbreak, hilarity, and pure chaos of telling customers those dreaded words: “I’m sorry… it’s discontinued.”
From the Great Depression’s “Lipstick Effect” to today’s emotional (and even collectible) lipstick obsessions, Hilary explores why we’re so attached to these little tubes of luxury—and why losing a shade feels personal. She spills true stories about MAC’s cult-favorite Fleshpot, explains why brands discontinue products in the first place, and even shares the unspoken rules (and pet peeves) of lipstick tester etiquette.
And, of course, there’s a behind-the-counter story you won’t forget—a late-night beauty counter shift, a pile of discontinued testers, and three friends living out their weird lipstick “fantasies.”
Whether you’re a beauty lover, a retail warrior, or just someone who’s mourned a favorite shade, this episode is for you.
🎧 Listen now and get ready to laugh, cringe, and maybe even dig through your makeup bag.
💋Have a discontinued favorite or retail story? Share it with Hilary here!
If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.
You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.
This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.
Thank you for being here 💄
the website: www.sorryitsdiscontinued.com
Connect with me:
Instagram & TikTok: @sorryitsdiscontinued
Listen wherever you get your podcasts 🎧
Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"
New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife
