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Sorry, It's Discontinued
Sorry, It’s Discontinued takes you behind the counter of the luxury beauty, fragrance, and fashion retail world. Hosted by Hilary, a former business manager with over 25 years in brands like Chanel, Tom Ford, Clarins, and Prescriptives, this binge-worthy series is full of retail stories, discontinued makeup nostalgia, and insider perspectives from high-end department stores.
The first 10 episodes introduced listeners to some of the incredible people working in the industry. Now, the podcast shifts deeper — into the real experiences of what it’s like behind the counter as a beauty professional, and sometimes in front of it as a customer navigating the world of luxury sales.
From the heartbreak of a favorite lipstick being discontinued, to corporate store visits, gift-with-purchase strategies, and the unfiltered truth about working in retail, Hilary delivers stories that are honest, funny, and relatable. She dives into the daily realities of beauty advisors, style advisors, makeup artists, freelance artists, and commission-based associates, sharing the glamour, the grit, and everything in between.
This is for my retail family — and for all of us who are customers and want to know what really happens behind the counter. Have a seat and join us, with new episodes every Thursday and even more juicy stories on the way.
Sorry, It's Discontinued
Rhonda: Blending in Minneapolis, Standing Out Everywhere
In this captivating episode of Sorry, It's Discontinued, host Hilary sits down with the magnetic and multi-talented Rhonda Jackson, a professional makeup artist with a career that reads like a beauty lover’s dream.
Rhonda opens up about her roots growing up in a small town in Wisconsin, where her grandmother's grace, her mother’s dance studio, and her father’s 1970s nightclub introduced her to creativity, movement, and glam from a young age. She shares how a move to Minneapolis became the turning point that launched her into the world of high-end beauty—starting in a luxury boutique and eventually leading her to the Aveda Institute, where she connected with major industry legends like Ted Gibson, Horst Rechelbacher, and David Wagner.
Rhonda walks us through her exciting transition to MAC Cosmetics during its revolutionary RuPaul Viva Glam era and tells the unforgettable story of working with none other than Prince, thanks to her time with Moore Creative Talent. Throughout the conversation, she reflects on the power of mentorship, what it means to build confidence in a competitive industry, and why staying grounded in kindness and authenticity has been key to her longevity.
Now based in Houston, Rhonda continues to grow her brand, Rhonda Jackson Beauty, while balancing her roles as a businesswoman, mom, wife, and creative visionary.
Whether you're a beauty industry insider or simply love a good story about passion, grit, and glam, this episode is full of heart, history, and unforgettable moments.
If you loved hearing Rhonda’s story as much as I did, make sure to follow her and keep up with all the beauty, creativity, and kindness she puts into the world.
✨ Follow her on Instagram @rhondakjacksonbeauty
💄 On Facebook at @rhondajacksonbeauty
🎬 And on TikTok at @rjbeauty23
💋Have a discontinued favorite or retail story? Share it with Hilary here!
If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.
You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.
This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.
Thank you for being here 💄
the website: www.sorryitsdiscontinued.com
Connect with me:
Instagram & TikTok: @sorryitsdiscontinued
Listen wherever you get your podcasts 🎧
Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"
New episodes every Thursday
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